Hera LLC cares about customer satisfaction and strives to ensure that every order is fulfilled perfectly.

Product Return

Customers may return the product in cases provided for by applicable Georgian legislation.

Returns are possible if:

  • the product was damaged during delivery;
  • the received product does not match the order;
  • the product has a manufacturing defect.

Return Policy

The product must be:

  • Unused;
  • In its original condition;
  • With original packaging (if applicable).

Exceptions

Due to hygiene standards, opened or used cosmetics, perfumes, and personal care products are non-returnable, except in cases where a manufacturing defect is identified or a damaged product is received.

Refund

Once the refund request is confirmed, the amount will be reimbursed within the timeframe prescribed by law, using the same payment method used for the original transaction.

For further information, please contact us:

giftshophera@gmail.com
557 255 125